■The Museum will handle personal information received from guests in accordance with the law.
Your personal information (name, address, telephone number, e-mail address, place of employment, nationality and passport number for foreign customers, requests for food and other services, etc.) will be used for the following purposes.- 1) Provision of accommodation, meals and other services.
- 2) To contact you to confirm reservations, etc.
- 3) To improve the quality of our museum.
- 4) Information on the next and subsequent accommodation plans, etc.
- 5) the court's limitation.
- Please note that (2) will be provided only to those customers who have agreed to it.
■The Museum will not provide your personal information to third parties except in the following cases
- 1)When requested by the customer, such as to arrange reservations at other tourist facilities.
- 2)When a report is required to be made to the contact of the travel agency used by the customer.
- 3)In case of emergency, such as sudden illness or injury, and when it is difficult to obtain the customer's approval.
- 4)When we outsource a part of our business to a subcontractor.
- 5)When there is a request for provision of information based on laws and regulations.
■We will take necessary safety management measures to protect your personal information in accordance with the Personal Information Protection Law and related laws and regulations.
- 1) Personal information will be managed in accordance with appropriate storage and use methods to prevent leakage.
- 2) We will ensure that all employees of the hotel are familiar with the relevant manuals and handle the information responsibly.
- 3) For subcontractors to whom we outsource our operations, we conclude nondisclosure agreements and take necessary security measures.
■Suspension of use or correction by the customer
- 1) When we receive a request to review the registered contents of a customer's personal information, we will promptly review the information. If we are unable to do so, we will provide a full explanation of the reason.
- 2) If we receive a request from a customer to stop the use of personal information, we will promptly respond to the request within the scope of laws and regulations upon completion of claims and obligations.
■Contact for Inquiries
- 「Yumoto Kashiwaya」
- 〒389-0821 1-39-3 Kamiamada Onsen, Chikuma City, Nagano Prefecture
- 026-275-2211 FAX：026-276-2211
- 【Response time】 7:00～11：00、14：45～21：00
- （*Please note that the person in charge may not be available. In that case, we will call you back.）